Curing Sick Shops

But 12 years ago, Raveson says, it would have been pretty hard to imagine this kind of turnaround. Back then, the shop was a paltry 1,200 square feet, had only three employees and was outsourcing 80 percent of its work. There were no controls for the regulation of outsourcing, upper management hardly knew the shop existed and the in-plant's previous manager ruled with an iron fist. On top of all that, employee morale was low and print production was limited.