Curing Sick Shops

"Part of the problem was when I first came in they were all very lowly paid. There wasn't any money in it," recalls Raveson. "[Now] I can honestly say we pay close to top dollar with better benefits than anyone in the area."

Raveson also points out that you can't expect to have any success if you don't have a clear idea of what your parent company needs from you. Hiding in the basement or trying to be all things to all people is nothing more than a recipe for disaster.