Curing Sick Shops

"It can be scary, but I'd say don't be concerned, because a well-run in-plant is far and away the better option," he declares.

The Skills That Pay The Bills

But rebuilding a dilapidated in-plant isn't just about turning the tide of lost outsourcing revenue or adding a couple of fancy machines. You also have to have a good rapport with upper management and a strong customer service ethic in place. Most importantly, you've got to be able to deliver what you say you will. Otherwise, you'll never build credibility.