Cost-effective In-plant Prevents Outsourcing

That might have happened, too, had Lisa Gerlach, printing services manager, not been able to demonstrate that her department achieves lower per copy costs than outside providers—while simultaneously providing outstanding service.

Gerlach's staff focuses on creating a professional image for the university, while maintaining low costs for students. When the staff processes copyright clearances for course packs, for example, the cost of a periodical article or book chapter is sometimes higher than usual. In some cases, a single article might raise the price of the course pack by $10 to $20.