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The primary advances this past year in the copying industry involve not so much the hardware but what are called the "software solutions." These solutions include network scanning, scanning to e-mail, bar-code job scanning and recall, fax to e-mail and e-forms printing.
The reality is that not enough buyers have successfully transitioned to digital copiers yet (not to mention that the solutions themselves are in an immature developmental stage). So we believe that trying to sell or install solutions is putting the cart before the horse. Rather, a phase-in strategy for these ancillary services should be developed.
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