Copiers - A New Choice

Some copiers now allow users to see from their desktops if the copier is out of paper, offline, has a misfeed or is currently processing a job. Utilities are also available for network administration and remote diagnostics. Venice explains that technicians can dial into a machine that has reported error codes or preventive maintenance alerts, making service calls more efficient. Service modules have reduced the time for parts replacement to 30 minutes on black-and-white copiers, down from a previous average of three to four hours, he says.