Concordia University Wisconsin Auxiliary Services installs Xerox Color 1000i

By Ashley Roberts

If you consistently have problems with a particular piece of equipment, you might decide to work with a different vendor once your lease is up. But for Concordia University Wisconsin Auxiliary Services, five years of problems with a Xerox DocuColor 8080 weren't enough to keep the in-plant from replacing it with another Xerox device.

Standing with the new Xerox Color 1000i installed in January at Concordia University Wisconsin Auxiliary Services are Les Smith (left), print operator, and Mark Pfenning, manager.

The Mequon, Wis., shop had been experiencing a lot of problems with jamming on the 8080. So when the end of the five-year lease was drawing nearer, the in-plant decided to look for a more reliable press.

“In my opinion, sometimes it felt like four and half years too long,” says Manager Mark Pfenning.

Quality, Speed and Service

Pfenning wanted higher quality, faster speeds and more stable service. He looked into other vendors, but in the end Pfenning felt that Xerox was still the best choice. The in-plant made the decision to lease a Xerox Color 1000i, and with the added bonus of a Xerox Color 560 copier included in the lease, it was a done deal.

Although Pfenning admits he was hesitant to lease through Xerox again, he explains that he had experienced quality and reliability with another Xerox machine prior to adding the 8080.

“We had a [Xerox] 700 for a couple of years, and we had almost no problems with it, which is one of the reasons I was very comfortable, and maybe didn’t ask enough questions, in going to the 8080 when we did,” he says.

Not only that, Pfenning says that the shop has been running a Xerox 4112 black-and-white copier for seven years with close to 9 million clicks on it, and yet they leased the printer again because of its reliability.

Even though the team has only been running the 1000i for a little less than two months — it was up and running on Jan. 3 — Pfenning says the machine hasn’t had a service call yet. The 1000i has also increased the amount of jobs the in-plant can turn around per day. Pfenning points to a recently completed job that included several thousand pieces of multiple weight paper. He says probably it would have taken double the amount of time to produce if the in-plant was still using the 8080.

The 1000i is used to print the admissions department’s brochures on 80-lb., 12x18˝ stock with a full-bleed trim. Pfenning plans to expand the shop’s offerings using the specialty dry ink station on the 1000i to add metallic gold to printed pieces such as diplomas, invitations and marketing materials.

“The biggest thing we have found with this new machine is that it puts out such high quality print,” he says.