ACUP Webinar Draws Large Crowd - Page 4 of 13

By Bob Neubauer

Griffin spoke next, revealing "The Secret of Good Customer Service." The director of Printing at Central Piedmont Community College related the story of Howard the piano technician. Griffin encountered Howard once and was impressed by how, even though he was not a salesman, he took the time to understand his customers' needs, gave them his undivided attention and knew exactly what he was talking about. That led to Griffin's central point about what makes a great customer service provider:

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Bob Neubauer Author's page

Bob has served as editor of In-plant Impressions since October of 1994. Prior to that he served for three years as managing editor of Printing Impressions, a commercial printing publication. Mr. Neubauer is very active in the U.S. in-plant industry. He attends all the major in-plant conferences and has visited more than 180 in-plant operations around the world. He has given presentations to numerous in-plant groups in the U.S., Canada and Australia, including the Association of College and University Printers and the In-plant Printing and Mailing Association. He also coordinates the annual In-Print contest, co-sponsored by IPMA and In-plant Impressions.