Close Your In-plant?

At various tutorial sessions and regular conference sessions throughout the show outsourcing continued to be glorified ad nauseam. The biggest slap in the face came at the end of a session entitled "Building a Print Services Center for the 21st Century," which featured three in-plant managers describing their excellent efforts to keep their in-plants successful and up to date. Then came the fourth speaker, John Jones of Xerox Business Services. Rather than sticking to the topic and providing attendees with useful information, Jones had the audacity to tell the audience not to bother preparing for the 21st century, but to shut their shops and outsource all their printing to his outfit.