Cigna-Look, Ma, No Hands!

"They don't realize it, but sometimes the request works its way through the system to a demand print job that I print that night and ship out the next day," says Panhorst. "It's all electronic—we could never do that with an offset press."

Employees on the West Coast are naturally served from Los Angeles, and those in the East from Charleston, but the real advantage of dual warehouses is in freight costs. Cigna orders envelopes in the millions and it's much more cost effective to bulk ship them to the West Coast than to drop ship a box here and there as needed.