Cigna-Look, Ma, No Hands!

"We do them two-up and offset stack them so that each stack represents a finished book," says Panhorst. "The output is stacked on a carrier board that's transferred by a roller conveyor to one of three bindery stations. We run that whole department in three shifts with two people on each shift."

That Océ speed also helps provide the numerous forms that Cigna employees request from around the country. The current inventory of the two Cigna warehouses—the main one in Charleston and another near Los Angeles—is accessible over the company's intranet, and employees can order supplies online right out of the warehouses.