Cigna-Look, Ma, No Hands!

The quick turnaround and flawless automation are possible due largely to the department's Océ DI-8080, which Panhorst says is three to four times faster than the Xerox DocuTech 6180.

"There are fewer feeding problems because the Océ is a roll device instead of a sheet," he says. "The disadvantage is that you have to have a lot of work to run. You can't swap back and forth from a four-page to a two-page. It has to be very consistent."