Chargeback Bolsters Steelcase In-plant

He adds that the in-plant's future will depend on the opportunities in Web-based workflow, management of the printer/MFP fleet and implementing solutions that enable Steelcase globally.

"I don't believe that in-plant management has much to do with volume and building the in-house business, but more to do with strategy and direction," he says. "Build a strategy and direction and the operation will work itself out."