Centralizing Copiers Run the Show...But Get Help

Case in point: O'Donnell always insists on unlimited training.

"If, on one of our main campuses, we have a lot of downtime on one of our MFDs, we'll start talking to the service technician to find out if it's a training issue," he says. "Then we'll talk to the vendor about retraining that floor again to get rid of these downtime issues.