Centralizing Copiers Run the Show...But Get Help

"You get into network issues, print issues and scan issues," he says. "The IT people made sure we got machines compatible with our environment and that can work within our network. We gave procurement a list of items the vendor had to agree to do even before they could supply us a bid."

That list included an on-site technician, unlimited training and failed machine replacement in a structured time period, among other factors.