Centralizing Copiers Run the Show...But Get Help

"IT people may know networking, but beyond that, they typically don't have any interest in this," says Chuck Fahnestock, copy coordinator at Wright State University. "Vending people may be adept at handling coin-operated and public walk-up machines, but they probably don't want to do anything more than contract with somebody from the outside. The in-plant people are the ones who use copying and paper and focus on image quality and production and usability day in and day out, so their focus is more on delivering the product and service to the customer more than the other groups would be."