Care About Your Customers
Think your age-old customer service program is good enough? Think again. Show your customers how much you care—or you might be shown the door.
Some examples of these devices are scanning densitometers, skid turners, electronic ink scales, proper viewing lights, electric pallet jacks, new rollers, and maybe even a new press, folder, copier or computer. This is not just a morale improvement twist, it is what makes the customer service representative (CSR)-customer relationship really work. Our staffs want to do good work and be recognized for their efforts.
John Sarantakos is the director of Printing and Mailing Services at the University of Oklahoma.
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