Care About Your Customers
Think your age-old customer service program is good enough? Think again. Show your customers how much you care—or you might be shown the door.
How can you show them? First of all, by not being stagnant. Be a change agent and make continual adjustments to anything that affects how your customers perceive you. Some of our employees fight change fairly hard. Those are the ones who don't understand why we are in-plant printers.
Back-door Customer Service
John Sarantakos is the director of Printing and Mailing Services at the University of Oklahoma.
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