Care About Your Customers
Think your age-old customer service program is good enough? Think again. Show your customers how much you care—or you might be shown the door.
We must remember that those individuals that we report to may not really know what we do and provide to our organizations. They may think, "What the heck? Why not take a little look-see and maybe save the company some money? What do I have to lose?"
We all know what they have to lose: dedication and loyalty to the company/organization; consistent pricing; guaranteed delivery on the President's last-minute holiday cards. If we are lucky, we have the ear of upper management and have their support. They recognize the FM infiltration and dismiss it for what it is. Pity to the poor departments that aren't so lucky.
John Sarantakos is the director of Printing and Mailing Services at the University of Oklahoma.
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