Care About Your Customers
Think your age-old customer service program is good enough? Think again. Show your customers how much you care—or you might be shown the door.
Don't you sometimes wonder what those FM (facilities management) groups think about your established and unchanging customer service philosophies? Well, they love them! They have found a crack in your armor.
If you handle customer service in the same fashion as you handle your printing facility, then the groundwork is laid for an FM inquiry. Your practices may be great, and your customers may love you, but you must remember, it doesn't take much for the FM boys to slip in and chat with your CEO or vice president. Then, all of a sudden, questions are asked, and maybe they decide they ought to take a look at your operation.
John Sarantakos is the director of Printing and Mailing Services at the University of Oklahoma.
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