Care About Your Customers
Think your age-old customer service program is good enough? Think again. Show your customers how much you care—or you might be shown the door.
Attack customer service improvements from all sides and always place your customers' needs first. If you don't know what your customers need, then ask. They will be happy to tell you. It is another way for you to show them that you care—and it's cheaper than a card.
John Sarantakos is the director of Printing and Mailing Services at the University of Oklahoma.
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