Care About Your Customers
Think your age-old customer service program is good enough? Think again. Show your customers how much you care—or you might be shown the door.
We constantly remind departments that they can order items directly from our Web page (www.ou.edu/printing). We produce informational sheets called Q and A's. We typically choose a topic and brainstorm out four or five questions and answers related to some production issue. These are then distributed to all departments and customers to help make their jobs easier—which, in turn, makes our jobs easier.
John Sarantakos is the director of Printing and Mailing Services at the University of Oklahoma.
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