Care About Your Customers
Think your age-old customer service program is good enough? Think again. Show your customers how much you care—or you might be shown the door.
Of course, real time data gives you up-to-the minute locations and is a huge time saver for all involved. Even more time can be saved if you train and empower your receptionist to field these inquires. The key is to have some mechanism in place to quickly place the location of each job. Nothing impresses a customer more than instant knowledge of their work.
John Sarantakos is the director of Printing and Mailing Services at the University of Oklahoma.
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