Care About Your Customers

Anticipate Job Status Questions

We all have customers who get nervous towards the end of a project. They call daily to check the progress of their jobs. Save yourself some time and anticipate these calls. If you are lucky enough to have access to a computer management system, then you also have access to job location and production data. Whether it is real time data or not, the minimum information you have is where the job was at the close of work yesterday. In the worst case, you can walk through the shop each morning and track work progress. With his information in hand, you can send an e-mail or voice mail to your nervous customers and prevent intrusive calls later in the day.