Care About Your Customers
Think your age-old customer service program is good enough? Think again. Show your customers how much you care—or you might be shown the door.
Keep in mind, though, that whenever customers come in contact with employees who have less-than-stellar attitudes, this can create havoc with customer relations. Negative attitudes broadcast themselves loud and clear, no matter how well they are hidden—and when they aren't hidden, just think of the effect on our customers. So minimize the risk by limiting these contact points.
John Sarantakos is the director of Printing and Mailing Services at the University of Oklahoma.
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