Care About Your Customers
Think your age-old customer service program is good enough? Think again. Show your customers how much you care—or you might be shown the door.
So, who's tired of "customer service" articles? Raise your hands. Is that topic a dead horse, beaten beyond recognition? What's that you say? Your customer service program has been in place for years and everything is great. Glad to hear it. You keep up the good work. There is no need for you worry about anything.
John Sarantakos is the director of Printing and Mailing Services at the University of Oklahoma.
Related Content
Increasing Value with Expanded Services: In-plant Opportunities to Become a Turnkey Communications Partner
From the Editor: Outflanking Outsourcing
Outside In: How Insourcing Helps In-plants Thrive
Overlooked Opportunities: Shredding It in New York
GPO Publishes Historical Volumes Dating From 1789
Reopened In-plant Building Back Steadily
Comments
