The Case for Unfair Competition
Captive operations like in-plants support their parent organizations’ missions, bringing better flexibility and control. For this reason, insists one university administrator, the competition should be unfair.
Accordingly, the service department charge-back model works well, and the service department acts like an internal business. The obvious question is, "Since these types of services are commercially available, why do we duplicate them with a department inside the institution?" The answer to that question is a little more complex than you'd think, and I'll discuss it a little later.
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