Add Value, Gain Prestige
By introducing value-added services,
your in-plant will become even more
valuable to customers.
By
Nancy Wallan
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Emphasize the Value You Bring
Helping customers understand the value of your new services will strengthen the customer relationships and differentiate your business. Campaigns where you can show a return on investment—the actual ratio of return of the clients' dollars after the expense of producing pieces—will benefit your business. A simple example of this to show a client is a mailing promotion piece that costs $2,000 to produce, resulting in $6,000 in net sales profit. This campaign shows a $4,000 profit, resulting in a 200 percent return on investment.
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Nancy Wallan
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