Building a Better In-plant
By installing an impressive selection of new equipment, BlueCross BlueShield of Tennessee Print Solutions has been able to increase its value to the company, keep more work in-house and cut costs.
"We now work as advocates for our customers," he concludes. "If they need something that makes sense to provide in-house, we aggressively pursue it. At the end of the day we do not just want satisfied customers, we want fans." IPG
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