Building Strong Relationships

"We feel like partners with our customers, and it's our responsibility to make them successful," he says.

He turned to employees for ideas on how to help customers and began his daily visitations.

"I respect their opinions, and I think that they've responded to that," he says.

Morton also looked at the technology in the in-plant and saw a great need for networked printers. As a result, the department has gone from having no networked printers, to having all of its high-speed printers and copiers networked. Scanning capabilities have been installed at all 14 copy centers around the state so they can send digital data to the department's 5,000-square-foot digital copy center, where most of the high-speed printers are located.