Building Strong Relationships

And with 157 employees—110 or so of them in the main plant—that is no easy task.

"It's a commitment," he admits. "It's something that is important to me, because, frankly, they've made this place successful."

That success is reflected in the positive customer feedback the department receives, and in the recognition it has gotten, such as an Arthur Andersen "Best Practices" award in the Strategic Planning Category.