A New Lease on Life

Brown's Graphic Services department is now a much different operation than it was a year and a half ago. Rutledge has been able to recapture much of the outsourced work except for very long runs and oversized pieces.

"Our amazingly talented art director, Sara Ladds, has also been key to our turnaround," she says. Ladds provides creative consulting to customers early in the development process for print projects. "Customers who used to go off campus for design are now delighted to be working with us," remarks Rutledge.