Broaden Your Business

When Linda Balsamo was hired by Walgreen's in 1996, her job was to manage the mail shop—but the company had a much bigger role planned for her.

"The current manager [of the print shop] was scheduled to retire a couple of years after I started, so they hired me with the intention of merging the units," says Balsamo, now manager of printing and mail services at the Deerfield, Ill.-based operation. "They had realized that with some of the functions being blurred between the two units it made sense to put them under one area."