Broaden Your Business

"One of the things I'm going to be looking into in the next year or two will be automating incoming mail using encoding desks and sorters," says Balsamo. "We're growing so fast I don't know if it's cheaper to go the technology route or hire more heads. That's something we have to look into."

"We don't like change, but in this business, we better learn to accept it," Vallone says. "I would never have guessed when I started printing that you would have to know how to run a computer to run a press, but it happened."