Boosting Copier Capabilities

"We try to coach managers to be the ultimate document arbiters," says O'Donnell. "They deal with this stuff all day."

"You have to think about what you want the product to do," adds Kevin Kern, of Konica. "There are a lot of fast copiers, but you've got to think about durability, service availability—a lot of machines are not designed for easy replacement of consumables."