Big Ten Roars Into Lion Country

• Load the request for proposal (RFP) with every service the internal operation provides, plus the expectation that the firm will employ the current staff. Then use the RFP, along with the firm's proposal, as your contract.

Hiring And Training Issues

Randy Rice, mail services manager at York College, in York, Pa., discussed organizational issues in the workplace, including hiring and training tips, especially for student employees. When hiring, he said, ask questions, tell candidates what is to be expected, let them ask questions and conduct a proper background check, including a credit check and a campus security check. Rice recommended holding training sessions and assigning a mentor to the new hire to make him or her feel more comfortable.