Big Lots Gets Big Overhaul

Still, the in-plant has not completely abandoned its old methods. Proofing is still done either from the press or directly from the copier. The staff delivers a proof directly to the end user or has the user come to the shop to inspect the preliminary product.

The Personal Touch

"We're a very large company, but in many respects we still act like a small business," Layman notes. "We have a lot of personal touches and we do a lot of in-depth customer service to help people get through their projects. We're able to know most of the people we're dealing with, and being able to put a face to a name helps to maintain that personal atmosphere."