Best Foot Forward

How does Kaplan find time for his busy in-plant to insource?

"The key of insourcing work is managing it," he says. He won't insource anything that his in-plant can't handle. He charges the customer for any overtime accrued by his staff, so it doesn't come out of Footstar's pocket.

Kaplan says his in-plant saves customers 10 to 40 percent of what they would spend at a commercial printer. At the same time he saves Footstar 10 percent on operating expenses.