Best Buy Retail Leaders, Printing Pros

"Best Buy in general is extremely committed to keeping morale up," he says.

Neumann reports that the company circulates a 12-question employee satisfaction survey twice a year. The survey generates a performance score that Best Buy attempts to improve every time.

"PSG is interested in keeping employees empowered," says Neumann. That means the in-plant tries to make sure its employees feel like they can take ownership of their work. To do that, every part of PSG is organized under a "group management" philosophy, giving every employee his or her say.