Become A Communications Czar

Your bosses should also know details about your newest projects, any solved or unsolved problems, financial information, retraining efforts, awards received and/or any projected changes in provided services.

Keep Customers Informed

Customers also need to be contacted and reported to regularly. Much of this type of one-on-one customer communication needs to be done by you, the manager—personally. Listen to what the customer tells you that he or she needs to help achieve his or her goals.