Basic Training

Cross-training Adds Flexibility

Making sure all of your employees are capable of stepping in and helping out with any stage of your operation is paramount to having a versatile and well-rounded staff. To accomplish this, some managers have established cross-training programs.

Mike Renn, assistant vice president of corporate services at Mellon Bank, in Philadelphia, feels that by cross-training his employees, he has given the shop additional flexibility without losing out on quality or service. It has also given him more confidence in his staff, while instilling confidence in them.