Back To School

"People have ink-jet printers at home, and they [print] all these graphics in yellow, and they can't understand why I can't reproduce them," he observes, adding that he works with them to give them what they want.

To help customers understand the process better, the in-plant holds open houses. Still, he says, a lot of teachers insist on using convenience copiers to save time. To combat this, the in-plant tries to market its services with brochures, flyers and paper samples.