Back In Black

"It was very difficult for a job to come in the front door, make it all the way through the production area and be delivered on time," she says. "At that time, the majority of the jobs were late and many of the jobs were not the best in terms of quality."

As was the management trend at the time, PrinTech had been operating under a team approach that left each department head minding his or her own area but no one in charge of the big picture. Since her budget already included money for a production manager, Peterson hired Brad Phinny to manage production flow and rebuild quality of work.