Avoid Headaches, Manage Your Shop Effectively

Spend Less Time On The Phone

Managers agree that having a CMS improves customer service. As Joe Goss, director of University of Indiana Printing Services, points out, he can respond to his customer's queries while still on the phone, saving excess incoming and outgoing phone calls.

"According to our receptionist, 12 to 15 calls a day are saved with our system, and she saves time by not having to call anyone back about job orders," says Goss.