Avoid Headaches, Manage Your Shop Effectively

Here are some of his suggestions:

• Evaluate the vendors. Don't be swayed by what one particular vendor says. Make them prove it. Check references—and not just those supplied by the vendor. Ask yourself: Does the vendor have a history in the business? Is the vendor exclusively involved in printing management systems, or is it a sideline? Beware of companies that drift in and out as the market demands.