Avoid Headaches, Manage Your Shop Effectively

With the job search module, customers can check on a job's status by entering their account number. The screen will show all of the orders for that account, as well as their status.

"The nicest benefit is it dramatically reduces phone calls. The Web site is easy access for them," says Goss.

Printing Services gets about 1,000 orders via the Internet, which is 10 percent of its overall orders.