Avoid Headaches, Manage Your Shop Effectively

The in-plant uses a 20-year-old Stwart system and supplements it with a Filemaker Pro database program that enables linkage to the Web site. Customers can inquire about jobs and even pay for them—all with the click of a button.

The site features a job order form that the customer can fill out and send to the in-plant. They are then sent an e-mail confirmation with a job number. "It's really effective for simple jobs like reprints and stationery," explains Goss.