Dollars and Sense

At the time of Knaster's arrival, in-plant spending had been reduced considerably, but weekly expenses were still $2,000 ahead of revenue. He evaluated the print shop and wrote a brief planning document that outlined additional changes.

Knaster credits Hancock with a swift and decisive management style that empowered him to put his plan into action. "Initially, it scared me to death to be put in charge of this," he admits, "but I found that the changes were supported at the highest level of our administration and that I had the complete backing and full engagement of my boss throughout the process.