Dollars and Sense
At the University of Louisville, the in-plant has cut through waste to eliminate a seven-figure deficit and sharpen its operational efficiency.
"Every year, [the in-plant's management team] promised to do better and, when they didn't, the deficit eventually hit the seven-figure mark," reports Knaster, who now serves as director of IT printing and copier management. "The operation was productive, but spending way too much money."
Finally, in 2006, the university issued an ultimatum: Fix it or close it.
- Companies:
- Xerox Corp.
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