Dollars and Sense
At the University of Louisville, the in-plant has cut through waste to eliminate a seven-figure deficit and sharpen its operational efficiency.
The Hardest Cuts
Knaster also had to take a hard look at personnel, and made some cuts in the best interests of the operation.
"One of the more traumatic things we had to do was to reduce staff," he admits. Currently, the department comprises 20 people.
"We used to have a full-time business-card typesetter, but were able to write a program that allowed customers to typeset their own cards via a Web page," he relates. "Using an application that took very little time to create, we were able to make ordering a no-touch process while getting our price down to 10 cents a card and offering one-day turnaround."
- Companies:
- Xerox Corp.
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